WHAT IS SOCIAL COMMUNICATION ?

 

Social Communication 

• Table of contents

1.    Small Talk
2.    Building Rapport
3.    Methods to Build Rapport
4.    Informal Communication: Meaning and Characteristics

Introduction

Communication refers to all types of information transmission between sender and recipient, using technology and agents that cannot be evaluated. This is both a mechanism and an action. 

Communication is a skill known to everyone, but not everyone becomes a master of it, especially in the context of workplace communication. Workplace communication extends beyond one-on-one interactions. It involves the exchange of information among individuals or groups, which can occur through various means such as voicemails, text messages, phone calls, face-to-face conversations, and written notes.

1. Social Communication Essentials

1.1 What is "Small Talk"

There are a few reasons why people engage in small talk. An awkward silence must be broken as the first and most obvious example. Another justification for the delay is to pass the time. Small talk is therefore common when waiting for something. Some people engage in small talk to be polite. Even if we don’t feel like conversing with others at a party, it’s impolite to sit by ourselves in a corner. After someone introduces us to someone, we don’t know much about them, so we have to start with some small talk to show a friendly interest in learning more about them.

There are few reasons why people engage in small talk. An awkward silence must be broken as the first and most obvious example. Another justification for the delay is to pass the time Small talk is therefore common when waiting for something. 

 1.2 Building Rapport 

Forming the basis of effective, close, and harmonious interpersonal relations, rapport is that feeling of connection that arises when you meet someone you genuinely like and trust, and whose point of view you comprehend. 

It’s the establishment of a bond that occurs when you discover shared ideas and life goals. Building rapport involves developing relationships where both parties feel valued and understood. This rapport plays a crucial role in networking, job interviews, and career advancement. While building such connections may require time and effort, it proves beneficial in achieving important career objectives as you progress

1.3 Methods of building rapport

Establishing relationships demands both time and effort. Here are several guidelines for building rapport based on different situations:

● Find a meaningful reason to connect with others. 

● Be compassionate yet genuine in your interactions. 

● Show interest by asking about their work, life, or interests. 

● Pay attention to specific details from your conversations, especially their name. 

● Refer back to previous discussions and follow up with relevant questions. 

● Be responsive and answer their inquiries as well. 

● Strike a balance between asking questions, making statements, and taking turns in the conversation. 

● Utilize transparent and accepting body language. 

● Respect their time and be committed to the interaction. 

1.4 Informal Communication: Meaning and Characteristics 

Meaning of Informal Communication 

Informal communication refers to the exchange of information, ideas, and messages in a casual, relaxed, and unofficial manner. Unlike formal communication, which follows established protocols and structures, informal communication is more spontaneous, flexible, and often occurs in social or personal settings. It plays a significant role in everyday interactions, fostering relationships, building rapport, and conveying emotions.

Characteristics of Informal Communication

1. Spontaneity: Informal communication is spontaneous and occurs naturally without pre-planned structure or formalities. It allows for free-flowing conversation and encourages participants to express themselves without rigid rules or constraints. 

2. Flexibility: Informal communication is flexible in terms of language, tone, and topics discussed. Participants have the freedom to use colloquial language, informal expressions, and discuss a wide range of subjects, including personal matters, hobbies, interests, and current events. 

3. Non-Verbal Cues: Informal communication heavily relies on non-verbal cues such as facial expressions, gestures, and tone of voice. These cues help convey emotions, sarcasm, humor, and other subtle nuances that enhance understanding and connection among participants.

Informal communication complements formal communication within various contexts, as it allows for more personalized, relaxed interactions. While formal communication is necessary for official business matters, informal communication fosters a sense of community, trust, and social cohesion. It promotes open dialogue, enhances collaboration, and contributes to overall well-being in both personal and professional settings.